FREQUENTLY ASKED QUESTIONS

UPES Online, the digital learning vertical of UPES, is aimed at empowering professionals looking to advance in their careers, students aspiring to upskill, and individuals striving to achieve personal goals. It offers a range of flexible, industry-relevant programs designed to equip learners with the skills needed to thrive in today's dynamic job market.

UPES Online offers MBA, BBA, MCA and BCA degrees, all enhanced with industry masterclasses and immersive experiences, maintaining the same level of academic rigour as traditional in-person programs. Additionally, it offers intensive 10-month Postgraduate Graduate Certificate Programs (PGCP) in fields such as Oil and Gas, Renewable Energy, and Industrial Safety, along with the advanced technologies like AI, Data Science, and Cloud Computing.

The Admission Process starts with selecting your preferred course, meeting eligibility criteria. This is followed by following 4 steps:

  • Registration by filling Online Application form. (Application fee is non-refundable)
  • Submission of documents (uploaded online)
  • Fee payment
  • Confirmation

Please check the Eligibility criteria on the website https://upesonline.ac.in/programs

You upload self-attested photocopies of the document on the link provided during the admission / registration process.

You are required to submit the documents mentioned below:

  • Recent passport size photograph
  • Marksheet of class 10th and 12th
  • Marksheet of bachelor's degree or equivalent (additional for PG applicant)
  • Work experience certificate (if any)
  • Valid photo id proof
  • Migration Certificate of the last passed examination.
  • Document that verifies name change - if name has changed from that given in Class 10th certificate

- Provisional admission is granted to student eligible for the program. However, the student will be given provisional admission for 90 calendar days, post which, if any of the documents (Final /Convocation Degree Marksheet/Certificate) is missing, the admission will be cancelled, and no fee will be refunded.

- Candidates who have not studied Mathematics /IT Computer Science in class XII will be required to complete a Basic Mathematics / Basic Computer Information Systems course, respectively. Final admission will be subject to qualifying for the aforesaid course within 6 weeks of provisional admission.

Admission is confirmed once your documents are verified, and fee is submitted. You will receive an offer letter with credentials from Student Records office.

To cancel admission, you will need to inform the UPES Online Helpdesk team to initiate admission cancellation process. You will receive a refund form via email which need to be filled and submitted. Cancelation of admission will be granted on the special approval from competent authority on case-to-case basis. The Refund will be processed within 45 days after receipt of the duly filled Refund form as per the Refund policy.

Refund policy for Academic Year 2024-25 onwards applicable for all the degree programs running under UPES Online (Centre for Continuing Education).


Degree Programs

Refund Scenarios Total Deductions
Full Fee Refund till last date of admission as notified by UGC DEB* No Deduction
Upto 15 calendar days from the last date of admission 50% of aggregate fee of 1st Semester
After 15 calendar days from the last date of admission 100% of aggregate fee of 1st Semester

Certificate Programs

Refund Scenarios Total Deductions
Admission before commencement of course
Full Fee refund before the commencement of courseNo Deduction
Up to 15 calendar days from the commencement of course50 % of aggregate fee of Semester 1
After 15 days from the commencement of course100% of aggregate fee of Semester 1
Admission after commencement of course
Up to 15 days from date of admission50 % of aggregate fee of Semester 1
After 15 days from date of admission100% of aggregate fee of Semester 1

If you do not wish to continue with the program, you can request for program withdrawal. You must raise request at upesonline.helpdesk@ddn.upes.ac.in or on student portal. The support team will connect to you to understand reason for withdrawal from program. If approved the withdrawal will be processed. No refund is applicable in case of program withdrawal.

Yes, it is mandatory for all enrolled students of Masters and Bachelors degree programs to re-register in every semester to activate the access to course material and lectures of the prospective semester. Only the re-registered students will be able to register and appear for examination of prospective semester.

Yes Id card is created for all students and shared with them via a link in the Welcome letter. You are expected to download and take a printout of same.

SAP Id/Global ID is your registration number generated when you deposit the Fee. This will be your student identification number till the course is finished.

Send an email to upesonline.helpdesk@ddn.upes.ac.in along with your registered email id and course details mentioning the concern.

Send updated details to upesonline.helpdesk@ddn.upes.ac.in and request for change. The Support team will notify you via email once your records have been updated.

- Fee Receipt is sent to your registered Email Id.
- Alternatively all fee receipts can be downloaded from your Student Portal.

All online degree programs provided by UPES Online hold recognition and approval from the University Grants Commission (UGC) and the Distance Education Bureau (DEB). This ensures that the education you receive meets the highest quality standards. Please refer to https://deb.ugc.ac.in for further information.

We are ranked 41st in the Management category by the National Institutional Ranking Framework (NIRF) 2024. UPES has also been named the No. 1 private university in India for academic reputation by the QS World University Rankings 2025, placing it among the top 2% of universities globally.

UPES Online's degrees carry international recognition. Organizations like World Education Services (WES) acknowledge and accept our degrees, facilitating opportunities in regions such as the US and Canada.

UPES Online's degrees and certificates hold significant credibility and value in the eyes of various stakeholders, including government agencies, corporations, and educational institutions. This recognition expands your horizons for career growth.

We offer comprehensive career orientation sessions, enabling you to explore various career paths and gain clarity on your aspirations. Crafting an impactful resume is a crucial step, and we provide assistance in creating an outstanding one. Our expert guidance extends to helping you build an impressive LinkedIn profile, enhancing your online professional presence.

Yes, you can pursue a Ph.D. after the successful completion of your MBA degree. But you need to check with the institution before applying. Most of the institution considers the MBA degree but some institution may not, as they all have their own rules and criteria.

Yes, you can pursue a PGCP course along with your MBA degree program as two separate programs.

  • Legacy University: Ranked 52nd among Indian universities and 39th in the management category by NIRF 2023. QS 5-star for academic development. NAAC 'A' Grade University.
  • Updated Curriculum: Curriculum are updated and in line with industries that will evolve as future opportunities and sustainable careers in fields of Energy, Transportation, International Business, Infrastructure Management, Business Analytics and General Management.
  • Convenient Financing: Low-interest loans available.
  • Enriching Learning Journey: Exclusive Pre-Semester specialized courses, workshops, and masterclasses by global faculty.
  • Career Support: Resume building, LinkedIn guidance etc
  • Interactive Learning: Engage with dynamic and interactive study material.
  • Case study-based pedagogy: Enhance your problem-solving skills using AI and other real-world solutions.
  • Dedicated student support: Get prompt assistance for all your queries, from dedicated UPES Online Helpdesk team.

UPES Online offers 2 years MBA and MCA degree programs, 3 years BCA and BBA degree programs and 10 months Post Graduate Certification programs. For more information, please visit our website.

Enrolled students can connect with us on our 080 - 69894092 (Monday to Saturday between 9.00 AM to 5.00 PM) Enrolled students can raise ticket by sending mail at upesonline.helpdesk@ddn.upes.ac.in

Your Academic journey, begins two weeks before commencement of the course starting with orienting you with the LMS and the Academic team. You will receive Access and login credentials of Student portal, Learning Management System (LMS), Helpdesk and E-library. You will be able to access semester wise self-learning material, Academic schedule and any other additional reading materials shared by faculty on LMS.

The programs are delivered through live interactive lectures on weekends, prerecorded videos, interactive discussions and industry Masterclasses. The recordings for same are uploaded on LMS. You can attend live lectures or access recordings later. This provides you flexibility to accommodate various schedules and time zones.

The live lectures are conducted on our Learning Management System.

The class schedule is uploaded on LMS. Any changes for the coming weekend is updated by Thursday evening via email and WA community for students. You are advised to check your schedule by Thursday evening. Please note that any last-minute changes due to an exigency will be notified and rescheduled.

Live lectures will give you opportunity to interact with Faculty and collaborate with students leading to enhanced student engagement. Real time doubt clarification is also possible.

You can access live lectures through Laptop, Desktop and through our mobile app. You can access it from anywhere, your home, your office, workplace, subject to availability of required infrastructure.

Attendance is highly recommended for continuous learning.

Yes, you can interact with faculty and also explore the chat option on LMS during live lectures.

You get an option of Post your query in the discussion forum. The faculty will answer the query within 24 hours.

You can view the course materials, recordings on LMS portal.

Only E-Books can be downloaded from the LMS, and rest can be viewed. It can be downloaded on your mobile app of LMS portal

E-Library is a digital platform provided by UPES Online to provide free access to a vast collection of books giving an opportunity to explore a wide range of literary works. The link to E-Library along with credentials are shared with each student by the Student Record office. You are free to explore and enjoy the literary treasures it offers 24x7.

If you are receiving the message of Invalid Credentials on your screen, it implies that you have entered incorrect Student Id or Password or both. You need to use the option of Forgot Password to login to your Student Portal.

Yes you are required to maintain 75% of the total time engagement to be eligible to appear for term end examinations.

The institution leverages technology, Learning Management Systems (LMS), to record and track your attendance on basis of your engagement. Your interactions with the LMS are crucial. These interactions include attending live classes, participating in webinars, watching pre-recorded videos, reviewing suggested readings, attempting quizzes, and completing assignments. Each of these activities is logged and counted as part of your attendance.

UPES Online follows an instructor-led continuous evaluation system for all Degree and Post Graduate Certificate Programs.

The following criteria shall be followed about evaluations:

Assessment (Theory Paper)Weightage (UG & PG Programs)
Assignment 30%
Semester End Examination 70%


In the Final Semester, following shall be the pattern for evaluation:

Assessment (Theory Paper)Weightage (UG & PG Programs)
Assignments 50%
End Term Examination 20%
Dissertation 30%

There are two Examination Cycles - June, and December. Supplementary exams are held in March.

The end term exams carries 70% weightage in the course grade.

All exams are conducted and proctored Online on Code Tantra platform.

The prerequisite for taking exam is as listed below.

  • Either of below mentioned devices with a fitted working webcam:
  • Laptop + Android Phone
  • If you are using IOS device / Iphone, you must have safari browser and version 15.4
  • A Valid Photo ID proof issued by the Government to be kept handy, while appearing in any examination.
  • On the day of the exam you have to login to your examination scheduling portal 30 minutes before the exam starts.
  • Link to take the exam will be shared on email.

You will be assisted by Code Tantra Support team for all the technical issues. Their contact details will be shared with you on email. You are advised to mark DSW Helpdesk in all mail communications with Code Tantra. This will help in faster resolution of your queries.

You are requested to have power and internet backup with you to prevent getting logged out. Please charge your device fully prior to starting the exam. If you get logged out, relog in immediately as the test will get automatically submitted to Code Tantra server after 20 - 30 minutes and cannot be reopened again.

Following is the exam pattern -:

Section A  MCQ'S25 questions of 2 marks each Total 50 marks
Section B Short descriptive questions  2 questions 10 marks each Total 20 marks
Section CSituational / case based 2/3 questionsTotal 30 marks
Total 100 Marks

The process for taking exam is shared vide a video recording over the email. You are advised to see the tutorial video before taking exam. You are also advised to attempt mock test made available to you few days before exam. This will give you look and feel of the platform and confirm your system compatibility for the platform.

The duration is three hours.

You are requested to start the exam on time. The test window may not be active after 15 minutes of exam getting started.

The assignments, quizzes, recordings of Live Sessions, SLM (Self Learning Material- eBooks) and other e-material available on your LMS will help you prepare for the exam. For more reference materials you may check and read books online through your E-Library account.

PROGRAM TYPE PASSING CRITERIA
Master of Business Administration (MBA) CGPA 6.0 on a Scale of 10.0
Master of Computer Application ( MCA )CGPA 6.0 on a Scale of 10.0
Bachelor of Business Administration (BBA) CGPA 5.0 on a Scale of 10.0
Bachelor of computer Application (BCA) CGPA 5.0 on a Scale of 10.0
Post Graduate Certificate Programs (PGCP) CGPA 6.0 on a Scale of 10.0

If you are suspected of engaging in cheating in an exam, you will be allowed to complete the exam while ensuring that evidence is collected. Proctor will report the instance to the Examination Disciplinary Committee in writing along with recording as proof. The committee checks the recording of the examination. If the offence is proven, a letter will be sent to you, saying that the exam is cancelled and is awarded Zero (F Grade) in that subject. It is advised not to repeat the misconduct and clear the subject in the next cycle.

The results are normally declared within six weeks after the last date of the term end exam.

Results are declared via links that can be accessed on the student portal. The information is shared by email.

The student will get the transcript and degree at the time of convocation.

The soft copy will be available on the student portal after 15 days of declaration of results. You can get Hard copy of marksheet and provisional certificate on request which will be sent to you on mail.

You can get semester wise marksheet on request.

NR means that you are Not Rated in that subject because you have not appeared for exam. If the marksheet shows NR even though you have appeared for the end term exam, you must inform Helpdesk team to understand the cause.

RPE means Repeat End Term Examination

“O” means Outstanding grade where student has achieved 90% and above in the subject.

In marksheet “E” signifies that you are exempted from that subject.

If you are not satisfied with the marks, you can request for revaluation within seven days from the publication of the result. The revaluation will consist of re-checking the final exam answer sheet alone. The results for revaluation will be published on the student portal with “change” or “No change“ remarks.

You must take the supplementary exam in the next semester. A supplementary exam fee will apply.

Yes, but only as a supplementary exam if you missed it in the current semester.

Yes, a supplementary examination fee of Rs 1000 per subject is applicable.

You can appear for supplementary or re-exams as long as you meet the academic progression criteria and pay applicable fees.

Assignment are given to students during the semester to evaluate their understanding of concepts done in live classes.

The assignments are uploaded on Learning Management System (LMS) in the cohort you are a part of.

The assignment carries 30% weightage of the total course score.

There are 2 assignments per course per semester.

The first assignment is an MCQ-based on the topics covered in classes. The second assignment is either a case study or a descriptive question.

There is no assignment fee.

You can refer to recorded live sessions and other study material on LMS to do the assignment.

The LMS has an in-built tool to detect if any part of your submission matches an already existing paper. All students are advised to evaluate their assignment before submitting. If the matter is found copied without citation, then such assignment will be considered plagiarized and marked zero.

A. You will receive zero marks for the assignment and must score 58/100 the exam to get a composite score of 40 to pass the course

A. No, once the deadline has passed, you cannot resubmit the assignment for that semester.

A. Yes, but you must score at least 58 out of 100 in the exam to pass without assignment mark to achieve a composite score of 40 to pass the course.

No extensions are typically provided unless officially communicated.

All Degree students are required to complete a dissertation in the last semester of the program. You are required to work under the general supervision of anyone with specific specialisation meeting the criteria. The person must be a Postgraduate in the field.

Following is the schedule is submitting Dissertation:

PROGRAM SEMESTER STEP-1 STEP-2
Master of Business Administration (MBA) Semester 4 Synopsis Submission & Approval Dissertation Submission
Bachelor of Business Administration (BBA) Semester 6 Synopsis Submission & Approval Dissertation Submission
Bachelor of Computer Applications (BCA) Semester 6 Synopsis Submission & Approval Dissertation Submission

The dissertation/project work must adhere to the following requirements:

  • Address a pertinent issue within the discipline or across multiple disciplines.
  • Incorporate a comprehensive review of current knowledge in the field through a literature review.
  • Demonstrate the student's own research efforts and findings.
  • Display the student's ability to critically analyse and evaluate information.
  • Exhibit satisfactory language, style, and formatting in its presentation Include a plagiarism check report generated by Turnitin.

Dissertation Guidelines :- Click Here to download the Dissertation Guidelines

A minimum composite ( Assignment + Exam ) score of 40 out of 100 is required to pass a course.

The final score is calculated using two components : Assignment (30%) and End – term examination (70%)

No, you need a combined score of at least 40/100. If you fail to submit the assignment, you must score 58/100 alone in the exam to pass.

You will be required to reappear for the end-term exam by registering for a re-examination, and a fee will apply.

A. No, you need a combined score of 40/100. However, missing assignment, significantly increases the pressure to score higher in the end term exam.

You can raise query to Student Support Team via

The UPES Online Helpdesk is available Monday to Saturday from 9AM to 5 PM.

All queries are resolved within 24 to 48 working hours. Some queries may require escalation to some stake holders and may take more time. The student will be informed of the same by the Support team.

When any query is received, a ticket is created, and ticket number is allocated. Once the query is resolved, it is communicated to student by email. If the student is satisfied with the resolution, he gets option to close the ticket else he can escalate it to next level.

A WA community group is formed course wise for faster and timely communication of important information. The link to join the community will be sent to students on email. All students are advised to join the community.

Please send an email to upesonline.helpdesk@ddn.upes.ac.in along with your sap id and subject line – Fee payment or call at 080-69894029

If you want to update your email ID you have to send an email to upesonline.helpdesk@ddn.upes.ac.in

Yes, you can change your date of birth after taking admission n our program. You are required to email to upesonline.helpdesk@ddn.upes.ac.in with your Class 10th marksheet or any other valid proof of birth.

You are required to send your updated details to upesonline.helpdesk@ddn.upes.ac.in. We will notify you via email once your records have been updated.

You are required to send the correct details for the errors you encountered and send them to us at the UPES Online Helpdesk upesonline.helpdesk@ddn.upes.ac.in. We will make the changes in next 24 hours.

Any individual who has successfully passed degree programs from UPES Online

A link to register on UPES Alumni portal will be shared before convocation. One time Alumni registration fee of ₹ 1500 is charged which will be included in the first semester fee.

Step-by-Step Instructions:

  • Click on this link to go to Outlook: https://outlook.office.com/mail
  • Enter your Username and click Next: abc.123456@stu.upes.ac.in (Replace this with your actual student ID)
  • Enter your Password and click Sign in: X$586150265666ur (If you've changed it, use your updated password)
  • Click "Sign In" to access your UPES student email account.

For Laptop/Desktop:

  • Download the Teams App: https://www.microsoft.com/en-in/microsoft-teams/download-app
  • Install the app on your system
  • Open the Teams App.
  • Click “Sign in” or “Create or use another account”
  • Enter your UPES Outlook ID: abc.123@stu.upes.ac.in (Replace with your actual student ID)
  • Enter your Password: (You received this on your registered email ID with UPES) For Mobile (Android/iOS):
    1. Open Play Store or App Store.
    2. Search for Microsoft Teams and install it.
    3. Open the app and tap "Sign in".
    4. Enter your UPES Outlook email and password.

LMS Portal Link: https://myupes-beta.upes.ac.in
Step-by-Step Instructions:
1. Click on the LMS link: https://myupes-beta.upes.ac.in
2. Click on "Forget Password" on the login page.
3. Enter your Username: abc.123@stu.upes.ac.in (Your UPES Outlook ID)
4. Now check your Outlook inbox - you will receive an OTP email.
5. Enter the OTP and create a new password for yourself.
6. Go back again to the login page: https://myupes-beta.upes.ac.in
7. Enter your Outlook ID and your new password to login successfully.

Why Are You Seeing This? - If you're stuck in the "Waiting in the lobby" screen while trying to join a live class on Teams, it usually means:
You are NOT logged in with your UPES Outlook ID and Password.
Solution: Login Correctly into Teams
1. Download Teams (if not done yet): Download Microsoft Teams
2. Or use the Teams Mobile App from Play Store or App Store.
3. Open Teams → Click "Sign In".
4. Enter your UPES Outlook ID (example: abc.123@stu.upes.ac.in)
5. Enter the correct password (as shared on your registered Gmail or as reset).
6. Now join the class again – you should be admitted directly without waiting in the lobby. Always make sure you’re signed in with your official UPES credentials before joining any class.

Step-by-Step Instructions:
1. Click on the LMS link: https://myupes-beta.upes.ac.in
2. Click on "Forget Password" on the login page.
3. Enter your Username: abc.123@stu.upes.ac.in (Your UPES Outlook ID)
4. Now check your Outlook inbox – you will receive an OTP email.
5. Enter the OTP and create a new password for yourself.
6. Go back again to the login page: https://myupes-beta.upes.ac.in
7. Enter your Outlook ID and your new password to login successfully.

Step-by-Step Instructions:

Option 1: Check Your Gmail Inbox (Used During Registration)
1. Look for the initial email from UPES with your login credentials.
2. Your Outlook ID and Password were shared there.
3. If found, use those credentials to log in to: https://outlook.office.com/mail

Option 2: Raise a Service Request via LMS (If You Changed or Lost the Password)
1. Login to your LMS: https://myupes-beta.upes.ac.in
2. Click on "Service Request" from the left-hand menu.
3. Click on "Create Request".
4. Fill the form as follows:
• Department: Information Technology
• Category: Support Services
• Sub-category: Password Reset
• Campus: Kandoli
5. Write a brief note in both sections:
• Short Description: "Outlook password reset required"
• Detailed Description: Mention your student ID and request a reset for your Outlook email password.
6. Submit the request.
7. Wait for 3-5 working days for the issue to be resolved.
8. After that, go back to Service Request, and:
• Check the status.
• If resolved, click the "i" icon ( ) in the last column.
• You'll see your new Outlook password there.

Option 1:

1. Check Your Gmail Inbox (Used During Registration)
2. Open the Gmail account you used during registration.
3. Look for the initial “Congratulations” email from UPES.
4. Your Outlook ID and Password were shared in that email.
5. Try logging in to:
- Outlook: https://outlook.office.com/mail
- LMS: https://myupes-beta.upes.ac.in
Still Can't Find the Credentials?

Send an Email Request to UPES Support:
To: upesonline.helpdesk@ddn.upes.ac.in
Subject: Request to Reset Outlook Passwords
Body:
Dear Sir/Ma’am,
I am a student of UPES Online. I have forgotten both my LMS and Outlook passwords and am unable to access my accounts. Kindly help me reset the credentials.

• Name: [Your Full Name]
• Program Name
• Course Name
• Student ID: [Your Student ID]
• UPES mail ID: [abc.123@stu.upes.ac.in]
• Enrollment month with year.

Thank you,
[Your Name]
Please allow 3-5 working days for a response. You will receive new login credentials on your registered Gmail.

Open your LMS and Login.

1. Go to My-UPES Beta and log in with your UPES ID and password.
2. Click on the Date for which you want to check class schedule. You will see the list of session under Session & Circular/Notice section.
3. Click on Enter online classroom.
4. Click on Open Microsoft teams. (Use Teams app always and login teams with UPES ID

Open your LMS and Login.

1. Go to My-UPES Beta and log in with your UPES ID and password.
2. Click on “Learning Management System (LMS) Tab”.
3. Click on the course (Exp. – Accounting for Managers)
4. You can access Self Learning Material (SLM) and E-Content here.
5. This is E-Book and pre-recorded videos.
6. These are your class recordings. (Note: Class recordings for the latest weekend will be available on Monday).

Open your LMS and Login.

  • LMS URL - https://myupes-beta.upes.ac.in/oneportal/app/auth/login
  • Click on the LMS option available in the top ribbon.
  • Open your course.
  • Check the left-hand Content panel — you'll find all elements there, including your
    Assignments. Alternatively, scroll down the page to locate your assignment.
  • Assignment Submission Guidelines
  • Attempt your assignment as per the instructions provided in the assignment question.
  • Write your answers in a Word document.
  • If your assignment involves numerical calculations, you may solve them in MS
  • Excel and paste the calculation tables into your Word file.
  • Save your Word file as a PDF.
  • Ensure that the PDF file size is less than 5 MB.
  • Upload the final PDF file in the Assignment section of your course.

  • Open your Assignment in the LMS.
  • Click on Add Submission
  • Click on the prompt: "To submit a file to Turnitin, you must first accept our EULA."
  • Click on I Agree.
  • Click on Choose File.
  • Select Upload a File and choose your assignment PDF.
  • Click on Save Changes & Finally, click Submit Assignment.